Booking and Cancellation Policy

This policy explains prices, availability, confirmation, cancellation, rescheduling, refunds and no-show rules for services booked through lufmivna.com.

1. Service provider

lufmivna.com, private entrepreneur (PE)
7A Velyka Vasylkivska Street, Business Center Horizon, Kyiv, 01004, Ukraine
EDRPOU registration code: 62421501
Email: contact@lufmivna.com · Phone: +380 680 445 7660
Managing Director: Michael Novak

These details are published under Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015.

2. Prices

All prices are shown in Ukrainian hryvnia (UAH) and include applicable taxes. The total is displayed before you confirm a booking; individual service prices appear in the price list on this site.

3. Availability and confirmation

A booking is confirmed only after we confirm it by email or phone. Time slots depend on the specialist's schedule and may change. If a slot is unavailable, we offer an alternative time or refund any prepayment in full.

4. Cancellation and rescheduling

More than 24 hours before the start: free cancellation, full refund of prepayment.
Less than 24 hours before the start: a fee of up to 50% of the service price may apply.
One rescheduling is free if requested at least 24 hours in advance.

5. No-show

If you arrive more than 15 minutes late or do not attend, the service may be treated as provided and any prepayment may be retained for the reserved time.

6. Refunds

Approved refunds are returned by the original payment method within 5 business days. This does not limit your rights under Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991.

7. Complaints and contacts

Send claims to contact@lufmivna.com or +380 680 445 7660. We reply within the statutory timelines of Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991.

8. Personal data and cookies

Booking data is processed to perform the contract and on your consent. Non-essential cookies are used only with prior consent and an opt-out; see our Privacy Policy. Legal basis: Закон України «Про захист персональних даних» № 3830-IX від 20.06.2024, Закон України «Про електронні комунікації» № 1089-IX від 16.12.2020.