Legal information

Terms of Service

These Terms govern the use of lufmivna.com and any booking made through it. Using the site or confirming a booking means you accept them.

1. Service provider

lufmivna.com (sole proprietor), 7A Velyka Vasylkivska Street, Business Center Horizon, Kyiv, 01004, Ukraine. Registration code (EDRPOU): 62421501. Email: contact@lufmivna.com. Phone: +380 680 445 7660. Managing Director: Michael Novak. Identification is provided under Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015.

2. Services, prices and bookings

Service descriptions, current prices and booking terms are shown before you confirm a booking, and the total price is displayed before payment. The full price list, cancellation, refund and no-show rules are published on this site. Information is provided under Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991 and Закон України «Про рекламу» № 270/96-ВР від 03.07.1996; advertising is identifiable, truthful and not misleading about prices, discounts, availability or results.

3. Your responsibilities

Give accurate booking and contact details.
Use the site lawfully and do not disrupt or copy it.
Do not make false bookings or infringe third-party rights.

4. Personal data and cookies

Booking data is processed on a lawful basis with your consent under Закон України «Про захист персональних даних» № 3830-IX від 20.06.2024. Non-essential cookies and terminal storage are used only with your prior clear consent, which you may withdraw at any time, in line with Закон України «Про електронні комунікації» № 1089-IX від 16.12.2020. See the Privacy Policy.

5. Liability

We are liable only to the extent required by law and are not liable for indirect losses or for events outside our reasonable control. Nothing here limits your statutory consumer rights.

6. Complaints and claims

Send claims to contact@lufmivna.com or +380 680 445 7660. Each claim is registered, acknowledged and answered within the time limits of Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection.

7. Changes and governing law

We may amend these Terms and the price list; the version in force at the time of booking applies. These Terms are governed by the law of Ukraine.